![]() ![]() Maybe they can tell you how they get their job. You might want to think twice the next time you go the nasty route with these folks. They are the folks who answer product questions, solve ordering issues, deal with billing issues, help you with returns, make reservations, and all that stuff. For those who have not read the previous posts on and VIPDesk, a virtual call center is the person sitting at home in their sweats and a T-shirt who professionally answer the 1-800 call you make to customer service number conveniently found on TV commercials, your bill, and/or your favorite shopping websites. It seems to me that the mid 1990's is when this whole outsourcing phenom got all started in everything, so I don't know so much about the pioneer thing. This is a Denver (about as alpine as we have in the USA) company who claims to be a pioneer in the virtual call center business. So if neither company rubbed you the right way, maybe Alpine Access might be another viable option. Well I like giving people a lot of choices when possible. Depending on your needs one was better than the other. But at the end of the day I concluded that the two companies were legitimate and viable options for people with Customer Service skills. ![]() In the past, I've reviewed a few Virtual Call Center companies which include VIP Desk and Īs expected there were varying opinions on both companies. My daughter is in that annoying phase right now and it's driving me crazy but I digress. In non-urban terms that means copying someone else. If you've been in this industry long enough or read a number of my reviews you'll start noticing that when a company is successful others will “bite off” them. ![]()
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